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Workflow processes are the steps that a task takes from beginning to finish, and they’re an essential part of any project. They aid in planning, monitor and achieve important milestones through the creation of an organized sequence of tasks which reduces the amount of time and effort required to complete a task.
To develop workflow processes begin by identifying your goals. Determine what needs to be completed and who’s responsible for each job. Also, consider how long each step takes. This will help you create an efficient workflow that is tailored to your particular business needs and goals, which will improve efficiency and yield the highest quality results.
Then, identify the responsibilities of your team members. This will help you eliminate redundancies and overlapping duties that consume time, resources and even money. If, for instance your customer service staff is spending the majority of their time answering calls and not visit homepage responding to email requests you might want to shift their work to better fit your business’ needs.
Also, review your workflow map to identify the areas where there are inefficiencies that can be eliminated. For instance, if one of your workflows are taking too long due to the fact that your team is waiting on feedback from another person or another, reworking the process can improve employee and customer satisfaction.
Utilize interaction nodes to specify options that users will be presented with during a workflow such as approving or denying a record. You can also add nodes to stop the workflow until an event happens, such as the customer’s response.
