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Business functions are the processes that allow a business to operate. They encompass a broad spectrum of tasks, from human resources to finance, and even marketing. They help companies achieve their daily objectives and generate revenue, and they ensure that a company remains functional.
If teams or departments have clearly defined business tasks, they understand the scope of their role. This helps them avoid inadvertently expanding the work of other areas. This helps them manage their resources and workflows better.
For example, if your company sells physical goods there are likely to be several different departments that are responsible for the manufacturing process. You might need departments for shipping, customer service and logistics. Each of these departments should be able and willing to work with each other to deliver the final product or service to customers. It is essential to develop an accountability chart which outlines the roles of each department and their areas of responsibility. This will allow you to establish clear business objectives, and also reduce the amount of overlap.
Utilizing tools such as Functionly, you can create accountability charts and org charts that show the most important business functions as well as the roles of employees in support of those tasks. This will help you organize your team, reduce duplication of efforts and remain agile in responding to market shifts. If a particular task requires the expertise of multiple departments, creating cross-functional teams to accomplish it is a good idea. This means that your company will be able to more efficiently respond to shifts in the market and achieve strategic goals.
